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Frequently Asked Questions

Can’t find your answer?

If you have an issue or question that requires immediate assistance, get in touch and our team will help you out.

Approved refunds are issued within 5–7 business days of us receiving and inspecting your return.

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Orders & Shipping

Simply add your favorite items to the shopping cart, then proceed to checkout where you fill in your shipping and payment details before confirming the purchase.

We currently ship within India only. International shipping is not available at this time.

Orders are typically processed within 1–3 business days after payment confirmation, and are then delivered within 3–7 business days depending on your location.

Absolutely! Once your order is shipped, we will send you a tracking number so you can monitor its progress until delivery.

Returns & Exchanges

You may request a return within 7 calendar days of delivery, provided the item is unused, unworn, and in its original packaging with tags. Earrings, customized items, and sale items are not eligible for return. Approved refunds are processed within 5–7 business days. See our full Refund Policy for details.

Email us at marketing@adoraaonline.co.in with your order number and reason for return, and our team will guide you through the next steps. Note that we do not currently offer product exchanges — if you'd like a different item, please place a new order.

Jewelry Care

Keep your jewelry dry and store it separately in a soft pouch to avoid scratches. Avoid exposure to harsh chemicals and perfumes.

Our pieces are designed to be skin-safe for everyday wear. As with any jewelry, we recommend avoiding prolonged contact with water, perfume, and harsh chemicals to keep it looking its best.

Customization & Sizing

Reach out to us at marketing@adoraaonline.co.in with your requirements and we'll let you know if we can accommodate a custom request.

Check the size guide linked on each ring's product page, or contact us at marketing@adoraaonline.co.in for help finding your fit.

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