Shipping policy

At Adoraa, we strive to process and deliver your orders as quickly and efficiently as possible.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on Sundays or public holidays.
  • During peak periods, promotions, or unforeseen circumstances, processing times may be extended.

Shipping Time

  • Once dispatched, orders are generally delivered within 3–7 business days, depending on the delivery location.
  • Delivery timelines are estimates only and may vary due to factors beyond our control, including courier delays, weather conditions, or operational disruptions.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment is completed.
  • Any promotional free-shipping offers will be communicated on the website from time to time.

Order Tracking

  • Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).
  • Customers are responsible for providing accurate shipping information at the time of placing an order.

Delays and Delivery Issues

While we make every effort to ensure timely delivery, Adoraa is not responsible for delays caused by courier partners, natural events, strikes, transportation disruptions, or other circumstances beyond our reasonable control.

If you experience any issues with your delivery, please contact us at marketing@adoraaonline.co.in and we will assist you in coordinating with the courier partner.

Incorrect Shipping Information

If an order is returned due to an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply for re-dispatch of the order.

Lost or Damaged Packages

If your package arrives damaged, or if you believe your shipment has been lost in transit, please contact us within 48 hours of delivery or the expected delivery date at marketing@adoraaonline.co.in with your order details and supporting photographs (if applicable).

Contact Us

For any shipping-related questions, please contact:

Adoraa
Email: marketing@adoraaonline.co.in