Refund policy
At Adoraa, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 7 calendar days from the date of delivery of your order.
Eligibility for Returns
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition
- Be returned in its original packaging
- Include any tags, accessories, or promotional items received with the order
- Be accompanied by proof of purchase or order confirmation
Returns will not be accepted for products that have been worn, damaged, altered, show signs of use, or are returned without their original packaging and tags.
For hygiene and quality assurance reasons, Adoraa reserves the right to reject any return that does not meet the conditions outlined in this policy.
How to Request a Return
To initiate a return, please contact us at marketing@adoraaonline.co.in with your order number and reason for return.
If your return request is approved, we will provide instructions on how to return the item. Returns sent without prior approval will not be accepted.
For any return-related questions, please contact us at marketing@adoraaonline.co.in.
Return Shipping
Customers are responsible for all return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service, as Adoraa is not responsible for items lost or damaged during return transit.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at marketing@adoraaonline.co.in and provide clear photographs of the item and packaging. We will review the issue and work to resolve it promptly.
Non-Returnable Items
The following items are not eligible for return:
- Earrings (for hygiene reasons)
- Customized or personalized products
- Sale or clearance items
- Gift cards
- Products that show signs of wear, damage, alteration, or misuse after delivery
If you are unsure whether your item is eligible for return, please contact us before initiating a return request.
Exchanges
At this time, Adoraa does not offer product exchanges.
If you would like a different item, you may place a new order separately.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
If approved, the refund will be processed to the original payment method used for the purchase within 5–7 business days. Processing times may vary depending on your bank, payment provider, or card issuer.
Refunds will be issued only after the returned item has been received and successfully inspected by Adoraa.
If you have not received your refund within a reasonable period after approval, please contact us at marketing@adoraaonline.co.in