Terms of service
OVERVIEW
Welcome to Adoraa. The terms "we", "us" and "our" refer to Adoraa. Adoraa operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Adoraa is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy available on this website. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years of age or the age of majority applicable in your jurisdiction. If you permit a minor to use the Services through your account or device, you are responsible for their activities and compliance with these Terms.
To use the Services, including accessing or browsing our online store or purchasing any products we offer, you may be asked to provide certain information, such as your name, email address, billing, payment, and shipping information. You represent and warrant that all information provided is accurate, current, and complete and that you have all rights necessary to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.
We reserve the right to suspend or terminate accounts that provide false information, engage in fraudulent activity, abuse promotions, or otherwise violate these Terms.
SECTION 2 - OUR PRODUCTS
We make every effort to accurately display and describe our products in our online store. However, actual product colours, finishes, textures, dimensions, and appearance may vary slightly due to photography, lighting conditions, screen settings, device displays, and individual perception.
Many of our jewellery pieces feature intricate craftsmanship and detailed design elements. Minor variations in colour, finish, texture, stone placement, or appearance may occur and should not be considered defects. Such variations are natural characteristics of jewellery products and contribute to their uniqueness.
While we strive to provide accurate product descriptions, images, specifications, and measurements, we do not guarantee that all information displayed on the website will be completely error-free. Product images are intended for illustrative purposes and may not always represent the exact size or appearance of the product when viewed in person.
For anti-tarnish jewellery, product longevity depends on factors such as usage, storage conditions, exposure to moisture, perfumes, cosmetics, chemicals, sweat, and environmental conditions. While our anti-tarnish jewellery is designed for enhanced durability, no jewellery can be guaranteed to remain tarnish-free under all conditions.
Customers are encouraged to follow the care instructions provided with their jewellery. Damage resulting from improper handling, misuse, accidental damage, exposure to water, chemicals, perfumes, or failure to follow recommended care practices shall not be considered a manufacturing defect.
All product descriptions, specifications, pricing, and availability are subject to change at any time without prior notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase products from Adoraa. We reserve the right to accept, decline, limit, or cancel any order at our discretion, including but not limited to cases involving product unavailability, pricing or listing errors, suspected fraudulent activity, payment issues, or other circumstances beyond our reasonable control.
An order is not considered accepted until it has been confirmed by Adoraa. We must successfully receive and process payment before an order can be accepted and fulfilled.
Please review your order carefully before submitting it. Once an order has been confirmed and processing has begun, cancellation requests may not be possible.
If we decline, modify, or cancel an order, we will make reasonable efforts to notify you using the email address or phone number provided at the time of purchase. If payment has already been received for a cancelled order, the applicable amount will be refunded to the original payment method used for the transaction.
Your purchases are subject to our Return and Refund Policy available on this website.
You represent and warrant that any products purchased from our website are intended for personal use and not for commercial resale, redistribution, or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, promotions, and product availability are subject to change without prior notice. The price charged for a product will be the price displayed on the website at the time the order is placed and will be reflected in your order confirmation.
Applicable taxes and shipping charges, if any, will be displayed during checkout before payment is completed.
From time to time, we may offer promotional offers, discount codes, or special pricing that may be subject to separate terms and conditions. In the event of any conflict between promotional terms and these Terms of Service, the promotional terms shall prevail to the extent of such conflict.
You agree to provide current, complete, and accurate billing, payment, shipping, and account information for all purchases made through our website. You agree to promptly update your information so that we can complete transactions and contact you when necessary.
You represent and warrant that:
- The payment information provided by you is accurate, current, and complete;
- You are authorized to use the selected payment method;
- Any charges incurred will be honored by your payment provider or financial institution; and
- You will pay all applicable charges associated with your purchase, including taxes and shipping charges, where applicable.
If we discover a pricing error, technical issue, or inaccurate product information after an order has been placed, we reserve the right to cancel or modify the order. In such cases, we will make reasonable efforts to notify you and, where applicable, issue a refund to the original payment method.
SECTION 5 - SHIPPING AND DELIVERY
We aim to process and dispatch orders within the timelines communicated on our website. Delivery timelines are estimates only and may vary depending on location, courier operations, public holidays, weather conditions, or other circumstances beyond our reasonable control.
While we work with trusted courier partners to ensure timely delivery, Adoraa cannot guarantee delivery dates and shall not be responsible for delays caused by courier services or other external factors outside our control.
Customers are responsible for providing accurate shipping information at the time of placing an order. Adoraa shall not be responsible for delays or delivery issues arising from incorrect or incomplete shipping details provided by the customer.
If you experience any issues with the delivery of your order, please contact us at marketing@adoraaonline.co.in, and we will make reasonable efforts to assist in resolving the matter.
SECTION 6 - INTELLECTUAL PROPERTY
All content available through our Services, including but not limited to trademarks, logos, brand names, text, product descriptions, photographs, images, graphics, videos, audio, website design, layouts, and other materials, are owned by or licensed to Adoraa and are protected by applicable intellectual property laws.
These Terms permit you to use the Services solely for personal and non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, transmit, or otherwise use any content from the Services without our prior written consent.
Except as expressly provided in these Terms, nothing contained in the Services shall be construed as granting any license, right, or interest in any intellectual property belonging to Adoraa, Shopify, or any third party.
Unauthorized use, reproduction, distribution, or commercial exploitation of any content available through the Services may violate applicable intellectual property laws and may result in legal action.
The name Adoraa, the Adoraa logo, branding elements, product descriptions, photographs, website content, and related materials are the intellectual property of Adoraa and may not be used without prior written permission.
Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing on the Services are the property of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to third-party tools, applications, or services as part of the Services, which we neither monitor nor control.
You acknowledge and agree that such tools are provided on an "as is" and "as available" basis without any warranties, representations, conditions, or endorsements of any kind. Adoraa shall have no liability arising from or relating to your use of any third-party tools or services.
Any use of optional third-party tools offered through the website is entirely at your own risk and discretion, and you should ensure that you understand and agree to the applicable terms and policies of the relevant third-party provider.
We may also introduce new features, functionality, tools, products, or resources from time to time. Such additions shall be considered part of the Services and shall be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain links to websites, applications, platforms, or resources operated by third parties, including embedded third-party functionality. These links are provided for convenience only.
Adoraa does not control, monitor, endorse, or assume responsibility for the content, accuracy, policies, products, services, or practices of any third-party websites or services.
If you choose to access any third-party website or service through links available on our website, you do so at your own discretion and subject to the terms, conditions, and privacy policies of the relevant third party.
Adoraa shall not be liable for any loss, damage, claim, or issue arising from your access to, use of, or reliance on any third-party websites, products, services, content, or resources.
Any questions, complaints, concerns, or claims relating to third-party products or services should be directed to the relevant third-party provider.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Adoraa is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases made through our website are made directly with Adoraa.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Adoraa, including any injury, damage, loss, claim, refund, return, or dispute arising from purchased products or services.
You further acknowledge and agree that any questions, concerns, claims, requests, or disputes relating to products, orders, payments, shipping, returns, refunds, or customer service should be directed to Adoraa and not Shopify.
You hereby release Shopify and its affiliates from all claims, damages, liabilities, and obligations arising from or relating to your purchases and transactions with Adoraa.
SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy available on this website. Certain personal information may also be subject to Shopify's Privacy Policy, which can be viewed at:
By using the Services, you acknowledge that you have read and understood these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes certain information relating to your access to and use of the Services in order to provide, maintain, and improve its platform and services.
Information submitted through the Services may be transmitted to and processed by Shopify and certain third-party service providers, including providers that may be located outside your country of residence, where necessary to facilitate the operation of the website, payment processing, order fulfillment, analytics, customer support, and related services.
For additional information about how Adoraa, Shopify, and our service providers collect, use, store, and protect personal information, please refer to our Privacy Policy available on this website.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, tag us on social media, or otherwise provide any reviews, testimonials, suggestions, ideas, comments, photographs, videos, or other content (collectively, "Feedback"), you grant Adoraa a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, display, distribute, and share such Feedback for business, promotional, marketing, customer service, and operational purposes.
This may include displaying customer reviews, testimonials, ratings, photographs, videos, or other content on our website, social media platforms, advertisements, marketing materials, or other promotional channels.
You represent and warrant that:
- You own or have the necessary rights to submit the Feedback;
- The Feedback does not infringe upon the rights of any third party;
- The Feedback is accurate to the best of your knowledge; and
- Any incentives, discounts, or benefits received in exchange for providing Feedback have been appropriately disclosed where required by applicable law.
We are under no obligation to maintain Feedback in confidence, provide compensation for Feedback, or respond to any Feedback submitted.
We reserve the right, but are not obligated, to review, edit, refuse, or remove any Feedback that we determine to be unlawful, misleading, offensive, defamatory, abusive, fraudulent, infringing, or otherwise objectionable.
You are solely responsible for the Feedback you provide, and Adoraa shall not be responsible or liable for any Feedback posted by you or any third party.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information available through the Services may contain typographical errors, inaccuracies, omissions, or technical errors relating to product descriptions, pricing, promotions, offers, shipping charges, delivery timelines, product availability, or other information.
We reserve the right to correct, update, modify, or remove such information at any time without prior notice.
If an error affects an order that has already been placed, including but not limited to pricing errors, promotional errors, inventory discrepancies, product availability issues, or technical malfunctions, we reserve the right to cancel, refuse, or modify the affected order.
Where reasonably possible, we will notify you using the contact information provided with your order. If payment has already been received for a cancelled order, the applicable amount will be refunded to the original payment method used for the transaction.
SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly:
(a) for any unlawful, fraudulent, harmful, or malicious purpose;
(b) in violation of any applicable laws, regulations, rules, or governmental requirements;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, intimidate, threaten, defame, or otherwise harm any person;
(e) to submit false, misleading, or deceptive information;
(f) to upload, transmit, distribute, or use any material that does not comply with these Terms;
(g) to send unsolicited promotional material, spam, chain letters, junk mail, or similar communications;
(h) to impersonate any person or entity or misrepresent your affiliation with any person or entity; or
(i) to engage in any activity that interferes with, disrupts, restricts, or negatively affects the operation of the Services or the experience of other users.
In addition, you agree not to:
(a) upload or transmit viruses, malware, malicious code, or other harmful software;
(b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services without authorization;
(c) collect, store, or track the personal information of other users without their consent;
(d) engage in spam, phishing, spoofing, or similar deceptive activities;
(e) use robots, spiders, scraping tools, automated systems, AI tools, data gathering technologies, or similar methods to access, extract, monitor, copy, or interact with the Services without our prior written permission; or
(f) interfere with, bypass, circumvent, or attempt to defeat any security features, access controls, or protective measures implemented on the Services.
We reserve the right to suspend, restrict, disable, or terminate access to the Services or any account at any time if we reasonably believe that these Terms have been violated.
SECTION 14 - TERMINATION
We reserve the right to suspend, restrict, or terminate your access to the Services, in whole or in part, at any time if we reasonably believe that you have violated these Terms, engaged in unlawful or fraudulent activity, misused the Services, or otherwise acted in a manner that may harm Adoraa, its customers, or its operations.
Termination or suspension of access shall not affect any rights, obligations, liabilities, or payments accrued prior to the date of termination. You will remain responsible for any outstanding amounts due in connection with your use of the Services or any purchases made prior to termination.
The provisions of these Terms that by their nature are intended to survive termination, including but not limited to Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Assignment, Governing Law, Privacy Policy, and any other provisions that are intended to survive termination, shall remain in full force and effect.
SECTION 15 - DISCLAIMER OF WARRANTIES
The information made available through the Services is provided for general informational purposes only. While we make reasonable efforts to ensure that information on the Services is accurate and up to date, we do not guarantee the accuracy, completeness, reliability, or availability of any information provided through the Services.
Your use of the Services is at your own risk. To the fullest extent permitted by applicable law, Adoraa disclaims all liability arising from reliance placed on information available through the Services.
Except as expressly stated in these Terms, our policies, or applicable law, the Services are provided on an "as is" and "as available" basis without any express or implied warranties, representations, or guarantees of any kind.
We do not guarantee that the Services will be uninterrupted, secure, error-free, or available at all times, nor do we guarantee that any defects or technical issues will be corrected immediately.
Nothing in this section limits any rights that customers may have under applicable consumer protection laws or any rights expressly provided under our policies.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Adoraa, its owners, employees, representatives, service providers, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or relating to:
- Your use of or inability to use the Services;
- Any interruption, suspension, delay, or unavailability of the Services;
- Technical errors, system failures, or website malfunctions;
- Reliance on information provided through the Services; or
- The actions or services of third-party providers, including payment processors, courier partners, and technology providers.
To the fullest extent permitted by applicable law, Adoraa's total liability arising out of any claim relating to the Services or a product purchased through the Services shall not exceed the amount paid by you for the specific product or order giving rise to the claim.
Nothing in these Terms shall exclude, limit, or restrict any rights or remedies that cannot be excluded or limited under applicable law.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Adoraa, its owners, employees, representatives, service providers, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising from:
(a) your breach of these Terms;
(b) your violation of any applicable law or regulation;
(c) your infringement of the rights of any third party, including intellectual property, privacy, or other legal rights; or
(d) any unlawful, fraudulent, misleading, or harmful activity carried out by you through or in connection with the Services.
We reserve the right to assume control of the defense and settlement of any matter subject to indemnification, and you agree to reasonably cooperate with us in relation to such matters.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable under applicable law, that provision shall be deemed severed from these Terms to the extent necessary, and the remaining provisions shall continue in full force and effect.
The invalidity or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
No failure or delay by Adoraa in exercising or enforcing any right, remedy, or provision under these Terms shall operate as a waiver of that right, remedy, or provision.
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies or notices published on the Services, constitute the entire agreement between you and Adoraa regarding your use of the Services and supersede any prior discussions, communications, understandings, or agreements relating to the same subject matter.
If any provision of these Terms is found to be ambiguous, it shall be interpreted in a fair and reasonable manner and shall not automatically be construed against either party solely because that party drafted the provision.
SECTION 20 - ASSIGNMENT
You may not assign, transfer, delegate, or otherwise transfer any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment or transfer in violation of this provision shall be null and void.
Adoraa may assign, transfer, delegate, or otherwise transfer its rights and obligations under these Terms in connection with a business restructuring, merger, acquisition, sale of assets, or other business transaction. Where required by applicable law, we will provide notice of such transfer.
SECTION 21 - GOVERNING LAW
These Terms and any dispute arising out of or relating to the Services shall be governed by the laws of India.
The courts located in Kolkata, West Bengal shall have jurisdiction in relation to any dispute arising from these Terms or the Services, subject to any rights available to consumers under applicable law.
SECTION 22 - HEADINGS
Headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
We may update, modify, or replace these Terms from time to time to reflect changes in our business practices, legal requirements, products, services, or website functionality.
The most current version of these Terms will always be available on this page, and the revised Terms will indicate the date of the latest update.
Where required by applicable law or where we consider a change to be material, we may provide notice of the updated Terms through our website, email, or other reasonable means of communication.
Your continued access to or use of the Services after the updated Terms become effective constitutes your acceptance of those changes.
If you do not agree to any revised Terms, you should discontinue use of the Services.
SECTION 24 - CONTACT INFORMATION
If you have any questions regarding these Terms, please contact us at:
Adoraa
Email: marketing@adoraaonline.co.in
We will make reasonable efforts to respond to customer queries in a timely manner.